Summary
Technical product management leader with 23+ years of experience spanning hands-on engineering to enterprise product strategy. Specializes in Digital Employee Experience (DEX), managing multi-million-dollar programs and cross-functional teams at global scale. Proven track record of delivering products and services with high adoption and satisfaction through an XLA-driven approach. Strong communicator, servant leader, and creative problem solver with deep expertise in endpoint management, device strategy, and change management.
Professional Experience
Starbucks Coffee Company
Responsible for the lifecycle management of eight critical products and services — including Endpoint Management (JAMF Pro, Intune, SCCM, Google Admin), Citrix Virtual Apps & VDI, Client Platforms (macOS, Windows, Chrome OS, iOS), AIOps, Managed Print, and Digital Lockers — and the technical resources to manage them. Keeps Starbucks client devices operating at peak performance across a global workforce.
- Owns roadmap, resourcing, and financial management for endpoint products and services, including Citrix VDI and application virtualization
- Works cross-functionally with stakeholders to ensure successful product releases with no security or adoption issues
- Oversees release cycle timelines and orchestrates associated change management
- Manages vendor relations, resource allocation, and financial forecasting
- Launched Digital Employee Experience (DEX) initiative within the organization
Starbucks Coffee Company
Led roadmap development for all client devices and enterprise print at Starbucks, excluding POS. Drove timelines and stakeholder alignment to deliver products and services with a focus on user experience as a key KPI.
- Designed and deployed retail Chromebook program supporting all North America store partners
- Pioneered early corporate adoption of ChromeOS, working directly with Google to shape the managed experience
- Drove innovation to improve UX, reduce friction, and enhance productivity across all client device platforms
Starbucks Coffee Company
- Provided platform roadmaps and drove product and service enhancements to completion
- Designed and supported managed print solution enabling secure print for North America
- Managed JAMF Pro and remote support platforms
Starbucks Coffee Company
- Managed all corporate Macs and the JAMF Pro management platform
- Rebuilt JAMF infrastructure to support DEP and Apple APNS for over-the-air management
- Deployed Bomgar Remote Support (BeyondTrust) and supported global remote device management
Starbucks Coffee Company (via Apex Systems)
- Designed base OS configuration for Mac environment across all hardware models
- Configured JAMF for package management, updates, and OS deployments
- Integrated Macs into corporate environment and administered Casper Suite for 75+ corporate Macs
Capitol IT Solutions, LLC
- Founded and operated IT consulting firm serving small and medium businesses
- Designed server infrastructure and desktop deployment solutions
- Managed all client relations, marketing, accounting, and vendor procurement
- Deployed 150 Windows 7 workstations on Windows Server 2008 AD; configured 6 Apple Xserves
Skills
Digital Employee Experience
Product Management
Program Management
Endpoint Management
JAMF Pro
Intune & SCCM
ChromeOS
macOS
Windows
Financial Management
Change Management
Agile Methodologies
Vendor Relations
IT Infrastructure Design
Team Building & Mentoring
Consulting
Education
Bachelor of Science, Organizational Management
Arizona State University (in progress)
Associate of Arts
Simpson University