Grant Lutz

Grant Lutz is a Senior Technical Product Manager at Starbucks with over 23 years of experience spanning the full spectrum of IT — from hands-on systems engineering to enterprise product strategy. He specializes in Digital Employee Experience (DEX) and leads the end-to-end lifecycle of eight critical platforms and services, including Endpoint Management (JAMF Pro, Intune, SCCM, Google Admin), Citrix Virtual Apps & VDI, Client Platforms (macOS, Windows, Chrome OS, iOS), AIOps, Managed Print, and Digital Lockers, orchestrating roadmaps, resource allocation, and financial budgets to deliver high-impact solutions across a global workforce.

His approach is rooted in Experience Level Agreements (XLAs) — measuring success not by uptime alone, but by the perceived quality of the end-user experience. This philosophy underpinned his ground-up creation of a flagship Digital Employee Experience service, integrating AI-powered automation into service desk operations to drive 75,000+ hours of annual employee time savings, achieve 99% device compliance across retail and corporate environments, and generate substantial cost savings through data-driven device lifecycle management. His leadership has consistently delivered high adoption rates and measurable gains in partner productivity.

Before transitioning into product management, Grant spent over a decade as a systems engineer, progressing from Mac platform specialist to lead engineer responsible for all client device roadmaps at Starbucks. He was among the first enterprise adopters of ChromeOS, working directly with Google to shape the managed Chrome experience for retail environments. He also founded and operated Capitol IT Solutions, a consulting firm serving small and medium businesses. This engineering foundation gives him a rare ability to lead cross-functional teams, manage complex inter-team dependencies, and champion security, user adoption, and operational excellence at scale.